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Returns, Refunds, and Issues Questions
Do you accept returns?
Because coffee is a food product, we do not accept returns for change of mind or preference. Returns are only considered if there is an issue with the product or fulfillment (damage, defect, wrong item, missing item). This is part of how we protect freshness and food safety.
My order arrived damaged. What do I do?
Email info@rockpapercoffee.com as soon as possible (Contact) with:
- Your order number
- Clear photos of the outer box, inner packaging, and the product
- A short description of what happened
We will review it and come back with a resolution.
I received the wrong item. What do I do?
Contact us (link: /contact) with your order number and a photo of what you received. If we made an error, we will make it right.
I am missing an item from my order. What do I do?
Contact us (link: /contact) with your order number and a photo of everything that arrived. We will confirm what happened and resolve it.
My coffee does not taste like I expected. Can I get a refund?
Taste is personal, and brewing variables matter (grind, water, ratio, brew time). We do not offer refunds for preference. If you believe there is a true quality issue (example: packaging failure, obvious defect), contact us with details and photos and we will review it.
How do you investigate an issue?
When you contact us, our team looks at order records, product lot details when relevant, packing checks, and carrier scans. We may ask for additional photos or quick questions so we can diagnose the cause before offering a resolution.
How are refunds handled?
If a refund is approved, it is issued back to the original payment method unless otherwise decided by the team based on law.
Have more questions?