General Questions

Freshness, Roasting, and Quality Standards

What does “roasted to order” mean?

It means we roast based on demand rather than filling a warehouse. Our process includes resting the coffee 24 to 48 hours after roast, and packaging with freshness in mind.

How fresh is your coffee when it ships?

We aim for coffee to be packed close to roast, after a short rest window. Exact timing can vary by order volume and shipping schedules, but our system is built for freshness, not long shelf staging.

What quality standard do you use for green coffee?

We work within Specialty standards (80+), with a stated cupping range of 80 to 84, and we target reliable, repeatable quality rather than hype lots that do not perform consistently.

Where do you roast?

We roast in Eagle Creek, Saskatchewan.

What roaster do you use?

An Italian Officine Vittoria double-drum roaster, with a process designed for stability and repeatability.

Do you roast in small batches?

Yes. Our process notes ~100 lb green batches (about 80 lb roasted).

How long is coffee “good” for?

Coffee does not suddenly “go bad,” but it does lose aromatics over time. For best results, store it well and brew it within a reasonable window. We recommend a shelf life of 366 days for packaged products.

Choosing a Coffee + Grind

How do I choose the right coffee?

Start with what you actually like:

If you like balanced and easy: try a medium roast.
If you like heavier body and deeper notes: try a dark roast.

If you want espresso performance: choose the espresso profile.
If you want help, email us (link: /contact) and tell us your brewer and your taste preferences.

Whole bean or ground?

Whole bean stays fresher longer. If you have a grinder, that is usually the best choice. Ground coffee is for convenience and consistency when you do not want to dial a grinder.

What grind should I choose?

Drip/Auto (medium) for standard coffee makers

Espresso (fine) for espresso machines
If you are unsure, reach out (link: /contact). Our goal is to get you a clean cup fast, not guess wrong.

Formats, Packaging, and Pods

What sizes do you sell?

Our bags lineup includes 16 oz (454 g) bags and 5 lb bags for whole bean and ground formats, depending on the product.

Do your bags have a one-way valve?

Yes. Our packaging is described as a plastic + foil laminate bag with an aluminum liner and a one-way degassing valve.

Are your bags resealable?

Our bags aren’t zipper-sealed, but they do come with a gold metal clip. After opening, roll the top of the bag down tightly and secure it with the clip to help keep the coffee fresher between brews. For the best long-term freshness (especially once the bag is opened daily), we still recommend transferring coffee to an airtight container.

Are your pods compatible with Keurig-style machines?

Our pods are built for single-serve pod brewing. Because machine models vary, check your brewer requirements before purchasing. If you tell us your model, we can help you confirm fit (link: /contact).

How should I store pods?

Keep them cool, dry, and sealed until use. Avoid humidity and heat sources, which can dull aroma and affect brew performance.

Where to Find Rock Paper Coffee

Are you in stores?

Yes. Our catalog describes Rock Paper Coffee as present in 30+ retail locations across Saskatchewan, including major banners and independent retailers. (link: /locations)

Support + Contact

How do I contact customer support?

Email info@rockpapercoffee.com (link: /contact).

What are your hours?

Monday to Saturday, 9:00 am to 5:30 pm. Sunday closed.

Do you have a phone number?

Yes: +1 (306) 237-7416.

Where are you based?

Mailing address: Box 69, Perdue, SK, Canada S0K 3C0.

Privacy, Marketing, and Site Policies

Where can I read your policies?

You can access Terms (link: /terms), Privacy Policy (link: /privacy), Shipping Policy (link: /shipping), and Return Policy (link: /return-policy) in the footer.

Do you send marketing emails? How do I opt out?

If you opt in, we may send updates and offers. Every marketing email includes an unsubscribe option (link: /privacy).

Does Rock Paper Coffee use cookies or analytics?

If we use cookies or analytics tools, they should be described in the Privacy Policy in plain language (link: /privacy).

Have more questions?

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