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Our support team is here to help you get back to brewing.
My coffee tastes sour or weak.
Most likely: under-extracted.
Fix: grind a bit finer, brew a bit longer, or increase water temperature slightly.
My coffee tastes bitter and drying.
Most likely: over-extracted.
Fix: grind slightly coarser, shorten brew time, or lower temperature slightly.
My pour-over drains too fast or too slow.
Too fast: grind finer.
Too slow: grind coarser, pour more evenly, avoid clogging fines.
My espresso is spraying or channeling.
Most likely: uneven puck prep.
Fix: distribute grounds evenly, tamp level, and tighten grind consistency before changing anything else.