Terms of Use

1. Scope of these Terms

These Terms govern:

• Your access to and use of our website and content
• Purchases of products sold through our online store
• Subscriptions, gift cards, promotions, and any related customer communications

Nothing in these Terms is intended to limit any rights you may have under applicable Canadian consumer protection laws. For example, some provinces have specific rules for “internet agreements” and required disclosures. (Ontario)

2. About Rock Paper Coffee

“Rock Paper Coffee,” “we,” “us,” and “our” refer to:

: [Rock Paper Coffee Inc. / Rock Paper Coffee]
Business address: 8FJ8+J7, Struan, SK S0K 0H0
Support email: info@rockpapercoffee.com
Phone (optional): +1 (306) 237-7416

3. Eligibility

You may use the site and place orders only if you:

• Have reached the age of majority where you live, and
• Can form a legally binding contract, and
• Are using the site for lawful purposes

If you are using the site on behalf of a business or organization, you confirm you have authority to bind that entity to these Terms.

4. Account and Security

You may be able to create an account to manage orders and subscriptions.

You agree to:

• Provide accurate information
• Keep your login credentials confidential
• Notify us promptly if you suspect unauthorized access

We may suspend or terminate accounts that appear to be fraudulent, compromised, or used in violation of these Terms.

5. Orders and Acceptance

5.1 Order acceptance

Placing an order is an offer to purchase. We may accept, reject, or cancel an order for reasons including:

• Product availability
• Pricing or listing errors
• Suspected fraud or unauthorized payment activity
• Shipping restrictions or address issues

If we cancel after payment, we will refund the amount paid to the original payment method.

5.2 Order accuracy

You are responsible for confirming:

• Shipping address is correct
• Contact details are correct
• Order contents and quantities are correct

6. Pricing, Taxes, and Billing

6.1 Currency and taxes

All prices are shown in CAD, unless stated otherwise. Taxes are applied where required and shown at checkout.

6.2 Shipping fees

Shipping fees (if applicable) are shown during checkout before you finalize payment.

6.3 Errors and corrections

We work hard to keep product information accurate, but mistakes can happen. If a product is listed with an incorrect price or description, we may correct the listing and cancel impacted orders, including after an order is submitted.

6.4 Payments

Payments are processed using our payment providers. We do not store full payment card numbers on our servers.

7. Shipping and Delivery

7.1 Shipping regions

We ship to Canada only for now.
If your location is not eligible for shipping, checkout may prevent completion.

7.2 Delivery timelines

Delivery estimates are estimates only and are not guaranteed. Delays can occur due to weather, carrier issues, peak seasons, or other events outside our control.

7.3 Risk of loss

Unless otherwise required by law, risk of loss transfers to you upon delivery to the address you provided.

7.4 Incorrect addresses

If an order is delayed or lost because the address you entered was incomplete or incorrect, we may not be able to replace or refund the order.

8. Returns and Refunds

8.1 General approach

If something is wrong with your order, contact us and we will try to make it right. In many cases we can resolve issues with a replacement, store credit, or refund depending on the situation.

8.2 Food products and freshness

Because coffee and many of our items are food products, returns are limited. Generally:

• We cannot accept returns of opened food products
• We may not accept returns of perishable or freshness-sensitive products
• We may request photos and order details to investigate an issue

8.3 Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

8.4 Refund method

Approved refunds are issued to the original payment method unless otherwise required or agreed.

9. Food Product Notes

9.1 Product information

We may provide tasting notes, roast notes, origin details, and brewing guidance. These are informational and may vary by batch.

9.2 Allergies and sensitivities

Please review product details carefully. If you have allergies, sensitivities (including caffeine sensitivity), or dietary restrictions, you are responsible for determining whether a product is suitable for you.

9.3 Storage and use

You are responsible for storing and using products appropriately after delivery.

10. Gift Cards

10.1 How gift cards work

Gift cards:

• Can be redeemed only as described at purchase
• Have no cash value and cannot be exchanged for cash except where required by law
• Must be kept secure, as anyone with the code may be able to redeem them

10.2 Expiry and fees

Gift card rules vary by province. In many Canadian jurisdictions, gift cards generally cannot expire and fees that reduce the value may be restricted. We follow applicable rules based on where the gift card is purchased and used.

10.3 Lost or stolen cards

To the extent permitted by law, we are not responsible for lost, stolen, or unauthorized use of gift cards.

11. Subscriptions

If we offer subscriptions (for example, recurring coffee deliveries), the following applies:

11.1 Billing and renewal

Subscriptions renew automatically at the frequency you select until you cancel.

11.2 Managing or canceling

You can manage or cancel a subscription through your account (if available) or by contacting support.

11.3 Cutoff timing

To avoid being charged for the next shipment, cancellations or changes must be made before the posted cutoff time for the next processing date: [Insert your cutoff policy].

12. Reviews and User Content

You may be able to submit reviews, comments, photos, or other content (“User Content”).

You agree that:

• Your User Content is truthful and not misleading
• You have the right to post it
• It does not violate anyone’s rights (privacy, copyright, trademarks)
• It is not abusive, harassing, hateful, or unlawful

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for operating and promoting our business (for example, on our site or social channels). You can request removal of specific content by contacting us, but we may keep records where required for legal or operational purposes.

13. Acceptable Use

You agree not to:

• Use the site for unlawful purposes
• Attempt to interfere with the site’s security or functionality
• Scrape, crawl, or copy site content using automated tools without permission
• Impersonate others or misrepresent affiliation
• Submit fraudulent orders or unauthorized payments

We may restrict access or take other action if we believe site use is harmful or violates these Terms.

14. Intellectual Property

All content on the site (text, photos, logos, designs, product names, and branding) is owned by Rock Paper Coffee or its licensors and is protected by applicable laws.

You may view and use the site for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from our content without written permission.

15. Third-Party Links

The site may contain links to third-party websites or services. We do not control them and are not responsible for their content, policies, or practices. Use them at your own risk.

16. Privacy and Marketing

16.1 Privacy

Our collection and use of personal information is described in our Privacy Policy: [link to /privacy].

16.2 Marketing messages

If you opt in to receive marketing messages, we will provide an unsubscribe option and respect applicable Canadian anti-spam requirements. (Canada)

17. Disclaimers

The site and products are provided on an “as is” and “as available” basis, to the extent permitted by law.

We do not guarantee:

• The site will be uninterrupted or error-free
• Product descriptions or content will always be fully accurate
• Any specific outcome from using our products or brewing guidance

18. Limitation of Liability

To the extent permitted by law, Rock Paper Coffee will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from:

• Your use of (or inability to use) the site
• Products purchased through the store
• Delays or service interruptions
• Unauthorized access to your account not caused by our failure to take reasonable security measures

In any event, to the extent permitted by law, our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.

Some jurisdictions do not allow certain limitations. Where those rules apply, these limitations will apply only to the extent permitted.

19. Indemnity

You agree to indemnify and hold Rock Paper Coffee harmless from claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of:

• Your violation of these Terms
• Your misuse of the site
• Your User Content
• Your infringement of any third-party rights

20. Governing Law and Disputes

These Terms are governed by the laws of [Province, recommended: Saskatchewan] and the applicable federal laws of Canada, without regard to conflict of laws rules.

If a dispute arises, we encourage you to contact us first so we can try to resolve it. If we cannot resolve it, you agree that disputes will be brought in the courts located in [City, Province], unless applicable law requires otherwise.

21. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top shows when changes were made. Your continued use of the site after changes become effective means you accept the updated Terms.

22. Contact Us

Questions about these Terms or an order?

Email: info@rockpapercoffee.ca]
Address: 8FJ8+J7, Struan, SK S0K 0H0

Post Address: Box 69 Perdue, SK S0K 3C0
Hours (optional):Hours of Operation

Monday to Saturday

9:00 am to 5:30 pm

( Sunday Closed )